Smiles and satisfaction are our top priority. We strive to meet the highest level of customer satisfaction. If for any reason you are unpleased with your purchase we will do our absolute best to remedy the situation. Please leave a message on the Contact page and a member from our team will get back to you within 48 hours.
Exchanges and Returns
You may return any product within 10 days of delivery for a full refund of the purchases and taxes, minus shipping. Should you choose to return or exchange an item, send us a message on our contact page with the following information:
-Ordering and shipping name associated with the order
-Reason for your return or exchange
Items being returned for exchange or full refund must meet certain eligibility criteria:
-Items must be in new condition
-Items must be returned with all original packaging and accessories
-Items must be unworn
-Must be within 10 days of purchase date
You are responsible for the cost of shipping to our warehouse in CA and sending shipments with tracking is highly encouraged. We'll notify you via e-mail of your refund once we've received and processed the returned item. Refunds will be issued within 15 days of sending us your package, however, in most cases you will receive a refund quicker.
This time period includes the:
- transit time for us to receive your return from the shipper (5 to 10 business days)
- time it takes us to process your return once we receive it (3 to 5 business days)
- the time it takes your bank to process our refund request (5 to 10 business days)
We ship orders via United States Postal Service and can ship to virtually any address in the world. Customers are responsible for all associated importation duties, customs clearance fees, and applicable province taxes. Free shipping does not apply for any U.S. Territories and International shipping. For international shipping, additional charges may be applied post the completion of your purchase, to cover shipping fees, importation duties and taxes. Customers will be notified prior to fulfillment when additional fees will be necessary to process orders.
When placing an order, we will estimate shipping and delivery dates based on the availability of items and the shipping options chosen. Most all orders are processed and shipping within 24-36 hours unless otherwise noted at purchase. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Estimated Shipping Times in United States
USPS Priority Mail Express (1-2 Days)
USPS Priority Mail (2-3 Days)
USPS First Class Mail (3-4 Days)
We welcome your feedback, both positive or criticism. We are dedicated to making Yamaclaus a valuable and enjoyable product. Even though we believe we have, we are a new brand and are constantly improving our product based on customer feedback.