Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@yamaclaus.com. Please note that returns will need to be sent to the following address: 850 N. Poinsettia Place, Apt 3, Los Angeles, California, 90046. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@yamaclaus.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@yamaclaus.com.

Returns & Exchanges Policy

All Sales Are Final

At Yamaclaus, we dedicate ourselves to ensuring the quality and satisfaction of our unique holiday products. Due to the seasonal nature of our Yamaclaus hats, all sales made through our website are final. We encourage our customers to review their orders carefully before finalizing them.

Exchanges for Damaged Items

We stand behind the quality of our Yamaclaus hats. If, however, you receive a product that is damaged upon arrival, we are here to help facilitate an exchange to ensure you are satisfied with your purchase.

To Qualify for an Exchange:

  • Report Immediately: Please contact us within 48 hours of receiving your order to notify us of any damage. Delayed reports beyond this timeframe may not be eligible for exchange.
  • Proof of Damage: Submit clear photos of the damaged item to contact@yamaclaus.com. This will help us assess the situation and expedite the exchange process.
  • Return of Damaged Item: Instructions will be provided based on the individual case. Typically, we may require you to return the damaged item using a prepaid shipping label we will provide.
  • Exchange Process: Once we receive the damaged item and verify the issue, we will dispatch a replacement promptly. Exchanges are only available for identical items (same style and size as originally purchased).

Important Notes:

  • Exchanges are subject to item availability. In the unlikely event that a replacement is not available, we will contact you to discuss alternative solutions.
  • Our exchange policy does not cover damages caused by improper handling or wear and tear after delivery.

We appreciate your understanding and look forward to making your holiday celebrations joyful with our Yamaclaus hats. For any further questions or concerns, please contact our customer service team at contact@yamaclaus.com.