Refund policy

Returns and Exchanges Policy

All Sales Are Final

All sales made through our website are final. Please review your order carefully before purchasing.

Exchanges for Damaged Items

If your Yamaclaus arrives damaged, contact contact@yamaclaus.com within 48 hours of delivery and include clear photos of the damaged item.

We will provide instructions for your exchange. If a return is required, we will provide a prepaid shipping label. After the damaged item is received and verified, we will send a replacement of the same style and size, subject to availability. If a replacement is unavailable, we will contact you to discuss alternatives.

This exchange policy does not cover damage caused by handling or wear after delivery.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.